D365FFO - CAPA Management

After a while I had the chance to test the CAPA management in D365FO. Generally speaking, CAPA cases are managed to keep track of the issues that customer / vendors and employees can raise within the products and processes company related.

In D365FO the CAPA management is available in the Inventory management Menu.

Accessing the CAPA management workspace there are several functions and a list of CAPA cases is available (as reported below).

Accessing one of the cases the following form will be opened.

The CAPA case is managed using a workflow (defined in the field CASE process), using which different actions / tasks are created and assigned to specific users. All the activities are visible accessing the button Activities / View activities.

According to the Case processes emails are sent to the respective assignees of the activities (as reported below).

It is possible to manage as well the electronic signature for the approval / reset status of the activities.

In terms of reports for the feature there is the option to see in a specific period the number of cases by category as shown below.

And a detailed printout per each specific CAPA case.